Updox Video Chat users can grant other Video Chat users access to their personal waiting room in order to send patient invites. A healthcare provider can grant access to their waiting room (commonly used for a medical assistant or office staff) following these steps.
From the Updox Inbox, click on the Video Chat button. The Video Chat page will open in a new browser window. Click on ‘Settings’ in the upper right-hand corner
A list of all Video Chat users will be available. You can search by name to find the delegate or proxy. Click on ‘Grant access’ to allow the user access to send invites to your personal waiting room.
If you wish to revoke access from a user at any time, you can click on ‘Settings’, find the user, and choose ‘Revoke access’.
Note: The user must be logged in to grant access to another user. Also, if an Updox user is marked as inactive from the practice, their access will automatically be revoked.
Tip: Video Chat users can have access to multiple waiting rooms as a delegate or proxy. For many practices, medical assistants or office staff will work with multiple providers. They can be a delegate in Updox for multiple users’ waiting rooms.