Question

Changing Workflow with Updox messaging Vs EMd messaging

  • 1 October 2020
  • 4 replies
  • 122 views

We are new to Updox and previously been using EMD Task Module to send documents   Can anyone share their workflow integrating the messaging?

Our current:  We scan Labs/radiology/med records into patient’s Docman then open the document place a memo on the top of each document stating who we are sending it to then messaging to assigned provider choosing a category (lab, radiology, colonoscopy, etc) and urgency.  The provider works the messages by category and within the urgency noted.  Then they forward the message to the medical assistant who then calls the patient to advise them of the orders given by the provider.  Each staff member write the status/orders in the memo section so that at any time other staff members can open the document to see what the status is.

 

I see that there is a messaging section when importing the documents from the incoming Updox fax or patient portal but it looks to only give options for forwarding the message or assigning a task.

We are using EMD Solution Series 9.1

 

Thanks in advance,

Kim 


4 replies

Hello Kim,

 

We are also a eMDs solution series and updox user have you figured out a good workflow for the updox messaging? I believe we are still using eMDs tasks in our office.

Thanks.
Tim

@kellycole Do you have any insights that might help here?

We have got some of it worked out but it’s a slow trial and error process.

We have decided to keep using the taskman messaging for all of our messages since they sink to the chart and can be categorized.  We will tag something according to the provider for signature should it come in via fax.  All patient-related messages seem to already be going to the providers directly to the taskman message section.  We are not sure when we fully integrate all the types of messages, forms, texts etc if that will change our current situation.  We have only gone live end of Sept for our patient portal and this month we introduced online fillable forms and texting.  

All patient-related messages seem to already be going to the providers directly to the taskman message section. 

Are you talking about updox patient portal messages? This would be great if we could do the same.

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