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Support hours and how to contact us

  • 8 September 2021
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Support Hours - 8am - 6pm (EST) Monday - Friday 

(we are closed weekends and the holidays listed below)

 

Support can be reached by Support chat (preferred) and by the Support Form

  • Chat allows us to get to you quicker and resolve your issues without the lengthy wait of a return call or playing phone tag.
  • If using the form please provide as much detail as possible without PHI. The more information provided the quicker we can look into the issue and respond appropriately. 

 

You can reach both of these options with the link below or by clicking the little blue icon in the lower right corner of this screen. 

 

https://www.updox.com/support/

  • For chat click the blue icon in the lower right corner 
  • The form is in the center of the page 

 

Chat icon to talk to a support rep - 

We are here to help

 

 

Holidays we are closed 

New Years 

Martin Luther King Jr. Day 

Memorial Day

Juneteenth 

July 4th

Labor Day 

Thanksgiving 

Friday after Thanksgiving 

Christmas 

 

*If the holiday falls on a Saturday, It is observed the preceding Friday. 

*If the holiday falls on a Sunday, it is observed the following Monday. 

 


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