Terms & Conditions

General code of conduct

The purpose of the Updox Community is to create a nationwide community of Updox customers committed to idea exchange and networking to maximize their practices and their Updox experience. These guidelines aim to ensure that the Community is inclusive and provides the most relevant content for our members. Any post, reply and content shared that is in conflict with the stated Community Rules is subject to be removed by the Updox team. Any questions or concerns can be sent to community@updox.com

Be kind and respectful

The Updox Community includes users from across the country and we are all in this together. Debate and difference of opinions can be constructive, but let’s treat each other with respect. Our goal is to create an engaging inclusive experience to help all users learn and grow.

No hate speech or bullying

Please do not use any discriminatory language, personal attacks, or degrading comments about issues, such as race, religion, culture, sexual orientation, gender or identity. These actions will not be tolerated.

Original content only

We want to see all of the content, training materials, and documents you create. Actually, this is our #1 priority! Just make sure they were created by your organization, and not borrowed from someone else. If you share a public resource - please hyperlink to the original content to ensure proper reference/attribution is given.

No promotion or spam

Sharing triumphs is important, celebrated and encouraged. Self-promotion, spam and irrelevant links are not.

No sharing of private information

Please refrain from sharing personal information (telephone numbers, email addresses, etc.) of yourself, other people or companies.


Please follow all HIPAA regulations and don't share any patient information.

No multiple accounts

It is not allowed to own multiple accounts on this community. If the Community Team detects double accounts all secondary accounts will be banned.

Keep it relevant

There will be many different conversations and topics shared within the Updox Community. However, if a post strays considerably off-topic, it may be removed to keep discussions on track.

Moderator actions

The Community Team reserves the right to change or remove content or to restrict access to individual users, as necessary. It is not allowed to discuss any Moderation actions in public, should you disagree with an action taken, please contact a Moderator or the Community Manager via private message.

Be careful

All users on this community are here to help, however nobody can be held responsible for any negative consequences resulting out of information derived from this community.

The Updox Community is not an extension of our Support Team, as representatives do not monitor the Community. However, our team is happy to help you via email and Live Chat, where your issues can be handled more efficiently. Please direct technical or performance issues to chat at https://updox.com/support or email at support@updox.com.


A cookie is a small piece of information that is stored on your computer as a file. Cookies enable us to recognize your computer on a subsequent visit. Cookies do not store personal information. We need your permission to use cookies.

How we use cookies

Information we obtain from cookies are used to analyze our community. We use this data to adjust the community to your personal preferences. Finally, when sending information about our products and services, we can take your previous interest for certain pages into account.

Cookie setting

You choose which cookies you want to allow. If you have an account you can adjust your choice in your profile settings. If you do not have an account, you can change your cookie settings by deleting them via the internet options of your browser and visiting the community again. You will then be asked to choose your settings again. There are 3 settings: Basic, Normal and Complete.

  • Basic: Functional
  • Normal: Functional + analytics
  • Complete: Functional + analytics + social media + embedded videos

Refuse cookies

Don't want to use cookies at all? Visit the help pages of your browser to turn off or reject cookies. Be aware, it is possible that not everything works or is displayed correctly when refusing cookies.

Tracking / Analytics

We collect browsing data from you to continuously improve your experience. We will not spam you nor sell it to other parties.