How to : Set up your HIPAA-safe practice name for SMS & Updox Payments

How to : Change to a HIPAA-safe practice name for Secure Text & Updox Payments

  • 8 September 2021
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  • Community Manager
  • 160 replies

HIPAA-safe practice name


Great News! Set up your HIPAA-safe practice name to identify your office in the Secure SMS message & Updox Payments. Updating this field will allow you to greet your patients identifying who you are without being specific in the type of medical practice. 


The “from” name is limited to 99 characters and may be set by any Updox Admin.  

  1. Go to: Menu > Admin > Practice Settings
  1. Enable HIPAA-Compliant Practice Name and type in the name you want displayed. 


  1. Once your changes are made click save and your secure text will now display the name you entered.


  1. To see the change go to the secure message screen and review under “Greeting”

 ** For a video of this change please check out our Admin Tools / Setup section in the knowledge & learning center at

** For Updox Payments go to Updox Payment in the Updox Knowledge & Learning Center



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