Ideas on the Updox Community

  • 16 December 2020
  • 7 replies

  • Community Manager
  • 297 replies

We are committed and excited to partner with our community to develop a better product. This category is the best place for you to share your ideas and discuss them with other community members and the Updox team. We review all ideas to see if there is a demand or to further investigate them. We will also want to understand your use cases and needs to help us decide whether we want to pursue an idea.

Before you submit an idea

Search (please)
We hope you have checked if someone already submitted an idea like yours. We sometimes see duplicates here - better to spend your time searching instead of writing out an idea that already exists.

Describe your idea with as much detail as possible
Sometimes a screenshot can say more than a million words. The richer your description, the more likely we and others will immediately know what you mean (and the higher the chances someone will vote for your idea).

One idea at a time
Please do not submit multiple ideas in one topic. Otherwise, it becomes messy and nobody knows which feature people who voted actually want to be implemented. Submitting ideas is free, so don't hold back to submit multiple ideas.

Enter your idea HERE


What is the process we use to evaluate ideas?

When you submit a new idea, it will have the New status. Each month our team will review the ideas, and possibly ask you some more questions to make sure we understand the idea. After the first review, we will change the status of the idea to reflect our plans with it, then reevaluate all open ideas each month.

An idea will get one of the following states:

  • Open - The idea has been reviewed and is open for discussion and voting. This means that we think the idea is interesting, but we are not ready yet to commit it to our product roadmap. This means that we want to wait for more feedback/votes, it can also mean that this idea does not fit our product strategy at the moment, but is something we might look at later.
  • Under construction - The idea is actively being worked on by the product engineering team.
  • Delivered - The idea has been implemented and is available.
  • Delivered (Partially) - Some aspects of the idea has been implemented and are available.
  • Closed (Parked) - We reviewed the idea and we know we won’t build it any time soon. This could be because the complexity of the idea, the value it might return, or the fact that the idea is not aligned with our product strategy.
  • Closed (Duplicate) - Idea is duplicate we will merge the topics.
  • Closed (Never) - We will never work on this idea, as it isn’t part of our core business/product vision.
  • Closed - We reviewed the idea and we feel it is not an idea. We will comment and either close or move the topic.

What happens when we pick up something (status: under construction)?

This means that we have started working on this idea and you should expect an update in the upcoming weeks. We will share dedicated updates in the topic.

What happens when we park something (status: parked)?

When an idea receives this status, it can have several reasons (which we will communicate):

  • This is not a good fit with our product vision: we need to focus a certain amount of time on our vision, this makes sure we can make bigger, significant improvements in many fields at the same time.
  • Technical limitations: an improvement might have technical dependencies we need to resolve before we can pick it up (e.g. performance).
  • Return on investment: We get a lot of very good suggestions here. Unfortunately sometimes, the time which needs to be invested to realize an idea might be too high compared to the actual gain, or it is simply that we could implement other, more meaningful/requested improvements at the same time.

We hope that you are not demotivated when one of your ideas receives this status. We probably even liked your idea as well! And who knows, it could very well be that the reason for refusal might be reverted in the future!?

About the Community Ideas page: It’s still very hard to predict how many ideas will be implemented when, but it’s important to understand that posting an idea on the board does not come with a guaranteed delivery. The ideation board is a tool we use to manage and communicate with customers about ideas, and better understand your challenges with the product. Next to the ideation platform, our team has many other sources for possible new feature ideas (but the Community is our favorite!)

We try our best to balance ideas that push us towards our product vision with those that are specifically requested by you on the Updox Community. It’s a difficult balance to keep, and important to keep this into account when managing your expectations. As a result, we have opted to be conservative in changing your idea statuses.

7 replies

Userlevel 5
Badge +3

Thanks Wendy !

Userlevel 4

 @wedgar Love this idea!  Question - for ideas we’ve already suggested elsewhere on the site - should we add them to that page so we can see whether they will get traction or not, or would that be the same as adding/duplicating them again?

@jpittman great question!  It would be a good idea to post again on the Ideas page so other users can comment, vote and search in the future!

Userlevel 4

I’ve added some to the ideas page that I’d already mentioned on the forum.  How will we know when someone’s added to the page?  Unless I’m missing something - we’ll need to go to Ideas Page to check?

If that’s the case what about adding a small number to the right of Ideas at the top of the page similar to what you see in the Updox Inbox..?


I do like that idea!  Let me check with our team on how we can currently notify users of new ideas.  I’ll post back when I hear, but for now I’d recommend users reviewing it when you can.


Userlevel 1

Is there a way hippa compliant emails can be sent through Updox? 

@rebecca.schaaf There isn’t a way today, but something I’ve heard our product team discussing in the past.  I’d recommend adding it to the Ideas page, along with examples on how it would be helpful to your practice!