How to : Request a payment using Updox Payments

How to: Request a payment using Updox Payments

  • 7 September 2021
  • 0 replies

Userlevel 2

How to:  Request a payment using Updox Payments


What is Updox Payments?

Updox Payments is a new product that provides a simple, quick way for Updox users to request payments from patients via SMS text message. Patients will be able to click a link received via SMS, verify their identity, and make an immediate payment, all from their mobile device.


Updox users are able to manage payment requests from an easy-to-use dashboard, resending or cancelling requests and performing voids or refunds, all from one interface.


All core features are available during Updox Payments’ beta stage, but the product will become more feature-rich as the beta period progresses.


How do I use Updox Payments?

Follow these step-by-step instructions:


  1. Clicking the Updox Payments button in the Home Menu will open the Updox Payments request page.         
  1. Use the navigation bar at the top of the page to toggle between the Request Payment page and the Payments Dashboard.
  1. On the Request Payment screen, search for a patient in the “Enter Recipient” field. NOTE: Patients with no DOB or Cell Phone number in your Address Book will not be selectable. Please update your data to select these patients.
  1. Enter a Billing Reason in the Billing Reason field. This information will not be included in the initial message sent to patients. Once logged in, the patient will be able to see the Billing Reason.
  1. Enter an amount requested in the Amount Requested field. The recipient will have the option to pay less than the amount requested, but not more
  1. Click the Request Payment button to send the request to your patient.

**** For additional information see other articles in Updox Payments

This topic has been closed for comments